Since all of our sets are original MOC designs, preparing the brick parts can take a little longer. The preparation time is usually around 10–18 days, and shipping typically takes another 7–12 days. In most cases, you can expect to receive your order within approximately 20–30 days.

Shipping costs are calculated at checkout based on your location and the weight of your order.

We provide digital building instructions only. Printed instructions are not included.
When you receive your brick parts package, you’ll find a **redeem code** included with it. Enter the code on our instruction page to access your digital building instructions.

Please follow the redemption steps shown below:

No. We only offer our building instructions together with the corresponding physical brick parts.

This helps us protect our original designs. In addition, many of our models use special GOBRICKS elements, so using LEGO or other standard parts may not allow you to accurately recreate the original design.

We use GoBricks parts, known for their high quality, precise fit, and smooth building experience. GoBricks parts are also compatible with major building brick systems.

We’re sorry if any parts are missing from your set. We provide one complimentary replacement service per order.

Step 1 — Check all missing parts
Please carefully check the parts list in the instructions and make sure you’ve identified all missing parts. We’ll do our best to send everything in one replacement shipment.

Step 2 — Take a photo or screenshot
Take clear photos or screenshots showing the missing parts and their part numbers.

Step 3 — Contact us
Email us at [support@guaguabricks.com](mailto:support@guaguabricks.com) with:

* Your order number (starting with **#**)
* Photos or screenshots of the missing parts
* The quantity needed for each part

After we verify your request, we’ll arrange the replacement parts as soon as possible. We’ll also email you the tracking number once the replacement shipment has been sent.

**Please keep an eye on your email for updates from us.**